Contact RichinoSpins Support - UK Guide 2026

The contact options we currently offer are listed in the support-channels panel beside this page, and that panel is the definitive record of what is open to you. We do not publish a telephone number or a postal address in this copy, because we only name channels we can stand behind. Written contact suits anything that needs detail, such as account questions or payment queries, since it leaves a clear record for both sides. If a channel in the panel shows opening hours, those are the times our team is available, so please check them before you write in about something urgent.

A well-prepared message gets a faster, more accurate reply. Please give us your username and the email address registered to your account, so we can find you without back-and-forth. Describe the problem in a few plain sentences and tell us roughly when it happened. Screenshots are very helpful, particularly of error messages or the screen where you got stuck. If your question concerns a deposit or withdrawal, add the transaction reference and the amount in GBP. Please never send your password or full card number; we will never ask for either.

We aim to answer every message as promptly as we sensibly can, but we would rather give you a correct answer than a rushed one. Simple questions are usually resolved quickly, while anything involving verification or a payment check can take longer because it needs a proper review. Busy periods may stretch replies slightly. If you have not heard back within a reasonable time, send a short follow-up quoting your original message, so nothing slips through. Sending the same query repeatedly through several routes tends to slow things down, so one clear message is best.

Players in Great Britain are asked to complete identity verification before full use of an account, and our team can talk you through it. If a document was not accepted, tell us which one and what you saw on screen, and we will explain what is needed instead. For login difficulties, mention the device and browser you are using. Please note that the site was behind an access screen when it was last reviewed, so if you cannot reach the registration form, contact us and we will point you in the right direction.

Our account currency is pounds sterling, so questions about deposits and withdrawals are handled in GBP. When you write about a payment, include the date, the amount, the method you used and any reference you were given. That lets us trace it directly rather than asking you to repeat yourself. If a withdrawal is pending, we will tell you what stage it has reached and whether any checks are outstanding. We will not guess at a timeframe we cannot confirm, and we will always be upfront about what is happening with your money.

If you are unhappy with how something has been handled, tell us plainly and mark your message as a complaint. We will review it, look at the full history, and reply with our findings and any action we propose. If you are not satisfied with that outcome, you can ask for it to be reviewed by a more senior member of the team. Players in Great Britain should also be aware of the UK Gambling Commission, the regulator for licensed operators there. We could not confirm a UK Gambling Commission licence for this operator at the time of review, so please factor that into how you proceed.

Gambling should stay enjoyable and within your means. If it stops feeling that way, contact us and ask for a break, a cooling-off period or self-exclusion; we will act on that request promptly and without pushing back. You can also ask us about setting deposit limits. For independent, free and confidential support in the UK, GamCare and the National Gambling Helpline are available, and GAMSTOP offers a way to exclude yourself across licensed sites. This service is for adults aged 18 and over only. Please play only with money you can afford to lose.