RichinoSpins Privacy Policy 2026 | UK Players

We gather only what we need to run your account safely. When you register, that means your name, date of birth, address, email address and phone number. To meet verification obligations, we may also ask for proof of identity, proof of address and, where appropriate, evidence of how you fund your play. Once you are active, we record deposits and withdrawals in GBP, your live casino activity, device and browser details, and your communications with our support team. We do not knowingly collect data from anyone under 18.

We use your information to open and manage your account, confirm you are who you say you are, process payments and provide our live casino service. We also use it to detect fraud, prevent money laundering, answer your questions and keep our platform secure. Where you have agreed, we may send you marketing messages. Data also supports responsible gambling: we review play patterns so we can spot signs of harm and step in with tools, reminders or a conversation. You can opt out of marketing at any time without affecting your account.

Under UK data protection law we must have a lawful reason for each way we use your data. Most processing rests on contract, because we need your details to provide the service you signed up for. Some rests on legal obligation, such as identity checks, age verification and record-keeping rules that apply to gambling operators. Other uses rely on our legitimate interests, for example securing our systems and preventing abuse, balanced against your rights. Marketing and non-essential cookies rely on your consent, which you can withdraw whenever you like.

We do not sell your personal data. We share it only where necessary with trusted providers acting on our instructions, such as payment processors, identity and age verification services, fraud-prevention tools, hosting and customer-support software. We may also disclose information to regulators, law enforcement or courts when the law requires it, and to professional advisers under confidentiality. Where a provider handles data outside the UK, we put appropriate safeguards in place so your information keeps an equivalent level of protection.

We keep personal data only as long as there is a genuine reason to. Account and transaction records are retained while your account is open and for a period afterwards to satisfy legal, regulatory, tax and anti-money-laundering requirements. Verification documents are held for the time those rules demand. Records relating to self-exclusion are kept so that your choice can be honoured. When data is no longer needed, we delete it or anonymise it so it can no longer identify you.

You have control over your information. You can ask to see the data we hold about you, have inaccurate details corrected, request deletion where we have no overriding reason to keep it, restrict or object to certain uses and receive your data in a portable format. You may also withdraw consent for marketing at any moment. Some requests are limited where we must retain information by law. If you are unhappy with how we respond, you may complain to the Information Commissioner's Office, the UK data protection authority.

We apply technical and organisational measures designed to keep your information safe, including encrypted connections, restricted internal access, staff training and regular reviews of our systems. Payment details are handled by specialist providers rather than stored casually on our side. No online service can promise absolute security, so we encourage you to use a strong, unique password, keep your login private and tell us promptly if you suspect anyone else has accessed your account.

We use cookies and similar technologies to keep you signed in, remember preferences, understand how the site performs and, with your permission, measure marketing. Essential cookies are needed for the service to work, while others are optional and can be switched off. This section is only a short summary. Our separate cookie policy explains each category in detail and shows you how to adjust your choices at any time through your browser or our preference settings.

Questions or requests about your data should go to our Data Protection Officer, who oversees how we handle personal information. You can reach this role through the contact options in your account or via our support team, who will route your message to the right person. To protect your privacy, we may ask you to confirm your identity before acting on a request. We aim to respond within the timeframes set by UK law and will explain clearly if we need more time.

We may update this policy as our service, technology or legal obligations evolve. When we make a significant change, we will let you know through your account or by email and show the date of the latest revision on this page. Continuing to use our service after an update means the revised policy applies, but where the law requires your consent we will ask for it again. Please check back from time to time, and if you ever gamble beyond your means, our support team can help you set limits or take a break.